Jumat, 16 November 2007

TOP TIPS:

Building managers’ communication skills

Do you want to improve both your own and your leaders’ communication skills? Combine natural rapport with a set of practical information-sharing skills to help leaders focus, articulate, model and engage at all levels.

While training sessions and toolkits are valuable tactics for coaching, it’s important to outline the core objectives you want leaders to meet. This “F.A.M.E.” model of communication skills for leaders, was developed by Synopsis Communication Consulting.

1. Focus

Managers have to bring a clear focus on business issues and set a few clear priorities, which they repeat and reinforce consistently. They should identify clearly what they want employees to think, feel and do to help.

Managers have to bring a clear focus on business issues and set a few clear priorities, which they repeat and reinforce consistently.

2. Articulate

Managers have to be able to turn the vision into the elevator speech, paint the picture in more emotional language, turn “management speak” into plain talk, make messages memorable and ensure those messages fit together.

3. Model

Managers have to champion the company values, lead by example, model the right behavior and challenge unacceptable behavior.

4. Engage

Managers must add context and make the connection between the organization’s agenda and the individual’s agenda. This calls for the ability to listen, facilitate, ask effective questions and to handle the difficulties that may arise when employees speak up.


http://www.internalcommshub.com/trial/managers/toptips/managers.shtml?for_printing

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